It's not that I like making lists. (Although Merlin Mann's 5ives is one of my favorite sites ever.) It's just that the list format does a good job of breaking down a complicated service (Google Checkout) into its component pros and cons. (By the way, if you haven't heard, Google Checkout launched today. Check out the screenshots.)
Besides, I received so much good feedback yesterday from you, the readers, that I thought it would be helpful to consolidate everyone's excitement and suspicion into one post. I hope I've done your reasons justice. Five Reasons You Won't Use Google Checkout
- You make your living on eBay, and eBay may not allow you to use Google Checkout. Or, eBay may offer new competitive discounts if you continue to use PayPal. Even better, you think the eBay/Yahoo partnership will eventually launch a competing product that will mimic the search/advertising tie-in.
- As a merchant, you are wary of switching services because you don't want to upset your conversion rate. You know your users are familiar with PayPal.
- You think Google knows too much.
- You're suspicious of how Google will mix Checkout, AdWords and search results. Perhaps you bemoan the increasing commercialization of the Net, or believe that search results should be pure and should not reflect consumers' purchasing decisions.
- Google Checkout isn't a proven system. For now, you're going to stick with PayPal, which, with 100 million customers, is the established service in the marketplace. Plus, you can't currently link your checking account to Google Checkout.
Bonus reason: You missed out on the Google IPO, don't own any Google stock and shun their services because you don't want to see them succeed and/or see their stock price rise. Your mother is sooooo not proud.And Five Reasons You Will - As a site operator, you have the ability to block competing AdSense ads from your site. Thus, you don't have to worry about Google's easy-to-use checkout service competing directly with your shopping cart software and process.
- PayPal has horrendous customer service. Accoding to reader AG: "I for one cannot stand Paypal as I have been ripped off before and when I had an account I was a victim of identity theft. In trying to work things out with them, they were complete a**holes. They even accused me of stealing which is totally false because I had it researched by my credit card company and bank. It took numerous hours over the phone with paypal and several months to get my money back. Paypal IMO has lousy service and charges too much." And thanks to Digg user tuna1 for this insight: "As long as GBuy isn't the total a** rape that PayPal is, I'll be happy."
Bonus if you're a developer and think PayPal's APIs are horrible. Google's gotta be easier, right? - As a merchant or advertiser, you depend 100 percent on Google's AdWords. Google Checkout will only help you convert sales faster. Combined with Google's CPA (Cost Per Action) system, you are also more confident that click fraud will become a problem of the past.
- As an AdWords and AdSense customer, your cost to use Google Checkout is nil. And, for every one dollar you spend on AdWords advertising, Google will waive its transaction fees on $10 worth of purchasing. Even if you pay the 2 percent credit card fee, you still reduce your advertising spending by about 20 percent.
- You already use Gmail, Calendar, Reader, Finance, Trends, Desktop and every other Google creation. You don't mind consolidating all your info in one place, and single sign-on sounds pretty cool.
I'm sure I missed some things, so pile on. I'm done with lists for the forseeable future. at least this week. I know, I lied. My mother is sooooo not proud. |
Comments (45)
Three more reason I wont change from Paypal; Money Market rate for my Paypal balance; Cash back with purchases using PayPal; No fee PayPal to PayPal transactions. Unbeleivable Google claim of only 2 percent exchange rate; what about when a customer uses a major credit card? Is Google attempting to bypass Federal Banking and Federal Trade Commision Laws? PayPal tried and lost it's case. I think it is another Google pitch and a fishing expedition...
Posted by Lit Kio Lum | June 29, 2006 11:27 AM
google IMO is sucks ... but i got to this page via google .. lol
Posted by pooty | June 29, 2006 11:48 AM
I'll switch... paypal is horrible(lousy service) and I know many people who will make the switch to Google checkout.
Posted by AG | June 29, 2006 11:52 AM
Actually PayPal's interest rate on balance is a big reason why I *don't* use their service. They want to hang on to your money because banking is part of their business model -- except that PayPal isn't actually a bank and isn't subject to those pesky government regulations designed to protect investors. Google's "pitch" is their heavy tie-in with AdWords, which is still where most of their income comes from. Their revenue stream doesn't depend on holding your money hostage.
Posted by squirrel | June 29, 2006 12:12 PM
How about the fact that its US only - something that is becoming all too frequent at Google under the Schmidt administration.
Posted by Bob Jones | June 29, 2006 12:14 PM
The international function of PayPal is a convenient, safe, easy and (relatively) cheap way to effect transactions between enthusiasts engaged in all kinds of hobby activities, often with several thou$and dollar$ involved. With banks charging ridiculous fees for wire transfers, and the difficulty of doing so if you don't live in a major city, PayPal is the only available solution that makes sense. Too bad US banks have never learned from their European counterparts what customer service really is.
Posted by Dok Clarke | June 29, 2006 12:48 PM
I was ripped off by an eBay seller in 2001. Both eBay and PayPal (they were separate back then) spent a year pointing the finger at each other and refusing to honor their buyer protection promises. I have not used either since. Any alternative interests me.
Posted by dwdurham | June 29, 2006 2:24 PM
In reply to eBay and Paypal pointing fingers at each other- they STILL do that! Even as the same company, they keep enough separate that they can point the fingers and not solve any problems. I had a similar problem but with a buyer filing a false Paypal dispute. Paypal immediately withdrew the money from my account held onto it for about 45 days until they decided the claim had no merit. Also, being a eBay Prostores user, paypal is no help integrating their shopping cart into that service. eBay referred me to paypal and vice versa.
Posted by Paypal user? | June 29, 2006 2:46 PM
PayPal customer service is a black hole. Knowing Google, they will do a better job than PayPal. Hope it will knock PayPal off its pedestal.
Posted by SCO | June 29, 2006 3:05 PM
the best thing about all this is that PayPal will become better thanks to Google effect (they spend so much on innovation that everyone is forced to follow them). Also, Yahoo and MSN will probably have no choice, but to implement similar payment integration into their own advertising systems. Yahoo already struck a partnership with PayPal (which in my view has been caused to large extend by their insider knowledge of what Google was planning to do). Thus Yahoo will should PayPal icon on the ads and it's also very likely MS will not try to develop payment system and decides take advantage of PayPal too. So in my view it will be PayPal on Yahoo/MSN versus Google checkout on Google. I personally will switch back to Yahoo search from Google if Yahoo becomes a simple way to search for PayPal enabled merchants (I am a very heavy user of PayPal and Google check out offers absolutely nothing new or attractive to me). PayPal might even benefit from Google checkout because Yahoo and MSN will probably have to absorb PayPal's 30c+1.9% of payment amount to give advertisers same incentives as Google gives - thus making PayPal free to merchants (if used together with pay-per-click) and thus making even more atractive for merchants to start accepting PayPal.
Posted by Steve | June 29, 2006 8:11 PM
I am writing to you because I read your article on the new Google pay system that appears to be co-branded with CitiBank. As I am sure you may have noticed, they are encouraging you to use your CitiBank card to sign-up for the Google service going as far as to offer you $5 if you do so. However, Google is hiding the fact that this ONLY APPLIES to credit cards issued by CitiBank not Visa/MC logo'd debit cards issued by CitiBank. I had to hunt through three pages of FAQ's on the website to discover this hidden fact. Furthermore, the $5 in credit will not be rewarded until 3-4 billing cycles after the promotion ends in September 2006 by which time most people will have forgotten about it. Additionally, I tried using one of the "coupon codes" listed for a merchant accepting the new Google service -- www.jockey.com -- with the coupon code of jockeyg. When I entered the coupon code that Google is advertising on the new Google pay website, the jockey.com site said it was an invalid coupon code. I thought I would make you aware of some of these problems that are already surfacing with the new Google pay system in hopes that those of you in the newsmedia can prompt Google to be more transparent about promotions and more accurate with reporting discount coupon codes.
Posted by Chuck Paugh | June 30, 2006 1:49 AM
We have had a business account with PayPal for 4 years. It has served us well. In all the times we have called customer service, we were always treated with respect, the problem was resolved fairly and usually instantly. We have never had a surprise fee or problem transacting business using PayPal. I think Google's attempt is good for the market as would any competition be. However, I will be sticking with PayPal as I do not wish to be a 'free carrier' of Google ads.
Posted by Sharon | June 30, 2006 8:03 AM
Not quite sure what page you were using, but going to checkout.google.com it says it plainly that you get $5 or 1000 points for using your Citi card and when you click on it, at the very top of the page it says "Sign up for Google Checkout with your Citi® credit card." So seems like you just missed the obvious place to check first. The reward time is normal for things of this kind and just because you "forgot" about it after the promotion period, doesn't mean anything, you still get the bonus, so that's a non-issue. Some of the stores have problems with coupons depending on the price of merchandise you are looking at. You can't have the merchandise cost less than the coupons. Anyways, so far the "problems" are not there, I am sure there will be some to come, but right now you are crying wolf for no reason.
Posted by Mikhail | June 30, 2006 2:03 PM
I might use Google checkout, but I won't read any "5 reasons" list. I think they are the biggest pile of horse poo. Here is a "5 Reasons" list for you: "5 Reasons you look stupid because you can't use a razor or a comb
Posted by Matt Simpson | June 30, 2006 6:21 PM
Actually, I'm glad Google is offering this service and I've already signed on. PayPal has been just OK for me. I've lost some money on e-Bay that PayPal could not recover ... due to pure fraud by a seller on e-Bay ... so linking to a checking account may not be such a good idea anyway. I am hoping Google Checkout will be both faster, more convenient and more widespread than PayPal has been. I think Google may be just big enough to pull that off. I have a "cash back" Citi card anyway, so if Google and Citi want to team up ... so much the better for me. And the fact that merchants will not be seeing my entire credit card number when I check-out .. well that just makes it better.
Posted by kda | June 30, 2006 9:25 PM
read this - very interesting: http://xpaypal.blogspot.com/2006/06/5-reasons-why-google-checkout-is.html
Posted by TheIdiot | July 1, 2006 12:28 AM
Google Checkout is no more visionary or different that the Wallets or Checkouts of the past. Does anyone remember everyone fawning over YahooCheckout? Hmmm, Nope. How about AOL Wallet? Nope... MSN Wallet? Uh-ha. Then why is everyone acting like this is something new and unlike anything we've ever seen before. It's not PayPal. It's not a PayPal alternative. It's a place to store your CC data. C'mon guys. PayPal rocks at what they do, now with the launch of mobile payments from your cell phone it rocks on! PayPal can still be getting a piece of the pie even with Google Checkout - I mean, they could be powering the Merchants CC account. Then they get a piece. If you wanna know more about me and my stance on Paypal, just google "paypal lonny paul" you should be able to get a read...
Posted by Lonny Paul | July 2, 2006 1:34 PM
Here is the main reason I would never use it: From the Term of Services: “You also authorize us to obtain from time to time a credit report and/or to otherwise make credit or other background inquiries as we deem appropriate to evaluate your registration for or continued use of the Service “
Posted by Michael | July 2, 2006 11:36 PM
I will most likely probably end up using both. Whatever works for the moment or the website that I am buying from. I personally haven't had any problems with Paypal and I like the fact that I can hook it up directly with my checking account. I also use it extensivley to transfer funds to and from other paypal users. (I have relatives overseas).
Posted by Jeff D. | July 5, 2006 3:25 PM
This should be enough for ANYONE: PayPal has horrendous customer service. Accoding to reader AG: "I for one cannot stand Paypal as I have been ripped off before and when I had an account I was a victim of identity theft. In trying to work things out with them, they were complete a**holes. They even accused me of stealing which is totally false because I had it researched by my credit card company and bank. It took numerous hours over the phone with paypal and several months to get my money back. Paypal IMO has lousy service and charges too much." And thanks to Digg user tuna1 for this insight: "As long as GBuy isn't the total a** rape that PayPal is, I'll be happy." For those of you who haven't experienced the sorry excuse of a company that is PayPal, please be warned; this really isn't one of those "That guy told me his friend said ______ about PayPal"...
Posted by Em | July 5, 2006 3:30 PM
PAYPAL sucks, there is no other way to say it. They are very careless with personal data. They must sell email lists or something 'cause we I joined my junk mail skyrocketed! Once FINALLY canceling the account, which was a horrible experience, since their customer service is so pitfule, my junk went back to "normal" just bothersome. I would pass on a transaction before ever using paypal ever.
Posted by Jess90069 | July 6, 2006 9:56 AM
Both organizations have a vested interest in knowing as much as possible about everybody else, and the technology to do it.
Posted by Google Watch | July 7, 2006 11:25 AM
Both organizations have a vested interest in knowing as much as possible about everybody else, and the technology to do it.
Posted by Google Watch | July 7, 2006 11:26 AM
Both organizations have a vested interest in knowing as much as possible about everybody else, and the technology to do it.
Posted by Google Watch | July 7, 2006 11:27 AM
Both organizations have a vested interest in knowing as much as possible about everybody else, and the technology to do it.
Posted by Google Watch | July 7, 2006 2:34 PM
Gee, how come the ones that hate PayPal can't even spell or talk right & their messages hardly make any sense? (Duh!) PayPal is GREAT - especially since Ebay took it over years ago! I have never had one problem with them and it has been a great advantage for extra business. The small service charge for payments received is well worth it - especially since they convert foreign currency (payments) to U.S. $. I would never use Google Checkout! [ >100 Million Customers can't be wrong! ]
Posted by Evil | July 13, 2006 5:57 AM
Google's Q2 earnings call takes place this Thursday at 1:30pm PST. So, in the grand tradition of IBM's football ads, we're asking you, our friendly neighborhood readers, to make the call.
Posted by Google Watch | July 17, 2006 2:01 PM
In a move that could have repurcussions for Google's offline advertising plans, several major advertisers have banded together to revolutionize the way ads for television are bought and sold. Central to their plans is an online auction marketplace called e-Media Exchange, powered by eBay.
Posted by Google Watch | August 4, 2006 1:28 PM
In a move that could have repurcussions for Google's offline advertising plans, several major advertisers have banded together to revolutionize the way ads for television are bought and sold. Central to their plans is an online auction marketplace called e-Media Exchange, powered by eBay.
Posted by Google Watch | August 4, 2006 1:56 PM
In a move that could have repurcussions for Google's offline advertising plans, several major advertisers have banded together to revolutionize the way ads for television are bought and sold. Central to their plans is an online auction marketplace called e-Media Exchange, powered by eBay.
Posted by Google Watch | August 4, 2006 3:20 PM
The offer stands for all Checkout users, regardless of whether you use AdWords. New users who sign up for Checkout are eligible as well.
Posted by Google Watch | November 8, 2006 1:02 PM
The offer stands for all Checkout users, regardless of whether you use AdWords. New users who sign up for Checkout are eligible as well.
Posted by Google Watch | November 8, 2006 1:05 PM
The offer stands for all Checkout users, regardless of whether you use AdWords. New users who sign up for Checkout are eligible as well.
Posted by Google Watch | November 8, 2006 1:14 PM
The offer stands for all Checkout users, regardless of whether you use AdWords. New users who sign up for Checkout are eligible as well.
Posted by Google Watch | November 9, 2006 3:52 PM
Anybody know how many people (end users, not merchants) currently have a Google Checkout account?
Posted by Dave | December 6, 2006 1:45 PM
The #1 reason not to use Google is....
They take forever to transfer the money to your bnk account.... 7 days and still waiting
Reason 1a. ZERO support.. 2 emails not one response.. except for the we received your email.. blah.. blahh..blahh
Paypay is much easier to use, and the funds transfer when you want them to.
I wonder how much money google is making by holding everyone's money 7 days or more?
Posted by bill foley | December 16, 2006 3:21 PM
I would love to use Google Checkout as an alternative to my regular merchant account accepting Visa/MC.
One problem: It doesn't integrate very well. Goog has some sort of issue in accepting correct shipping charges, and if you don't send your info in 3-seconds, your customers will end up with incorrect shipping charges. Which means an incorrect credit card charge. Which means you have to ask the customer for their credit card info to correct it. Which completely defeats the purpose of a checkout system.
How many merchants are using Google Checkout even though it's free? Not very many. When you can't give away product, you've got problems.
Posted by Bill | December 21, 2006 2:58 AM
Wow, can I tell you about my first (and only) GC purchase? What a rip! The "merchant" turned out to be bogus and I am still fighting google for a refund. I never got what I payed for and waited 3 days for a response from the GC team. When they did reply, they got my name wrong (not even close) and got everything else about my request wrong. It was a total lack of respect for me and for my situation. I have had to get Visa in the mix and file a formal complaint (and investigation) into the (so called) merchant and (sadly enough) Google. It has been over a week now and still have not heard from the merchant and have had only one half-assed attempt at communication from Google.
Very sad indeed.
Google, if you are reading this, stick to search engines. You have no business getting into this market.
I really hope that Google gets over this "TEST" of the Google Checkout system and moves on to what they do best, giving us free crap to waste time with ... oh and the maps!!
Sorry Google, I gave you a chance and you blew it, bigtime! Maybe you should spend some of those record profits on better customer support???
...end of rant...
Posted by Pissed @ Google | December 29, 2006 11:43 AM
It a new service give it time to work the bugs out.
Michael and others google can not do a credit check without a social security number and I was not asked for that. The only time you are asked for this is if your sell stuff. They said all sellers would be reported to the irs over a certain amount. Then the only thing google would block unless fraud would be your seller’s account. I used it once and had no problems. To the poster that is pissed, you need to have visa request a charge back to google. That will get google attention. But first follow proper dispute producers.
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Posted by sedeferhhj | February 7, 2007 11:56 AM
Google checkout is a black hole...They refuse to pony up the $10 promotion for signing up & using their service.....Just try and get some help from them....or find a phone # to talk to a real person. Good Luck
Posted by Dan Smith | March 12, 2007 11:11 PM
Google,
I signed up for Google pay. It was very difficult. I gave my info over and over (addresses). Finally it took. I was ordering a child's camera and camera case from toys r us. These were about $80.00. New numbers kept showing up in the quantity box. I would remove and put 1 in the box and after I did something else the quantity would change 2, 3, 4, It went up to over $400 counting shipping. I'm the Grandma and I can't afford this. Please assure me that this sale didn't go through. I am ordering the camera
elsewhere. Please cancel this if it was ordered.
Thank You, Marilyn Little
Posted by marilyn little | March 20, 2007 10:35 PM