Google Sheds Threading to Make Gmail Feel Like Outlook
Hewing to its pledge to provide choice for its 180 million or so e-mail users, Google has backed off its adherence to its beloved "conversation view" by allowing users to receive e-mail messages in chronological order. The chronological order is the traditional method of viewing messages and is employed by Microsoft Outlook, the leading on-premise e-mail client used by more than 500 million people. Google viewed this method as inefficient and tedious and designed its Gmail Webmail client to group messages between sender and recipient in a mini cluster, called a thread. The thread, which Google calls conversation view, makes it super easy for users to find entire message exchange sessions between users. Ideally, this saves time. Still, enough people used Outlook, or Eudora for enough years to become comfortable with the traditional chronological view. This was a source of contention between Google and some of its Gmail users, said Google engineer Dong Chen:
Conversation view is perhaps Gmail's most hotly debated feature. Threading enthusiasts say they spend less mental energy drawing connections between related messages and that their inboxes are much less cluttered. On the other hand, e-mail traditionalists like many former Outlook users think conversation just complicates something that has worked for years. In comes Google to the rescue, letting users toggle between conversation view and seeing messages individually in chronological order. Check it out:
This choice, and again this feature is about providing users choice, will be rolling out starting tomorrow in all languages as a standard feature in Gmail Settings for all Gmail users. This includes including business Google Apps business customers that have "enable prerelease features" turned on in the control panel. I get Google's motives about choice and all, but why not offer this 5 years ago before Gmail had almost 200 million users? Must be the Google Apps enterprise imperative, joining efforts such as Microsoft Outlook synchronization, native BlackBerry integration and IMAP support. Google also recently launched Priority Inbox to enable users to filter Gmail messages by importance. Clearly, the company is heavily invested in the platform. That's a great sign for Gmail users. What's good for users, ultimately, should be good for Google. |

Comments (5)
This is pretty disappointing. Conversation view is the best feature about Gmail and they're selling their product short by allowing users to opt out before they adjust.
Managing volumes of email in Outlook is painful and this only brings that pain to Gmail. The real failure of Google is their inability to educate users about how to use Gmail. (Survey your friends and I'm sure you'll find that labels, convo view, archiving are all widely misunderstood - nevermind they hide some of the best features in labs). Not unexpected from an engineering first, marketing eventually company.
Posted by Dan | September 29, 2010 4:39 PM
I don't think this is disappointing at all, since Gmail is giving the users the option to select whatever system they want to use.
I can only hope now that Google will allow the users the option to hide, remove and rename the silly "Other Bookmarks" folder in Chrome. Until then I refuse to use the browser.
Posted by Jay | September 29, 2010 8:05 PM
Users want inbox configuration. Not giving users a way to personally sort email is like having a car without adjustable seats/steering wheel. Not everyone works the same way. I do predict more trouble for Google as they go through growing pains to support more feature requests as it's counter to their beliefs but reality of software in the workplace.
Andrew
http://blogs.technet.com/b/whymicrosoft/archive/2010/09/29/google-hit-s-like-button-on-office-again.aspx
Posted by Andrew | September 29, 2010 10:59 PM
This is the best thing Google has done in years. A huge step forward in the usability of Gmail. We're not all into "conversations". I send and receive e-mails as discrete entities.
Posted by John | September 30, 2010 2:02 PM
But Outlook has threading view by default - the Outlook 2010 inbox is threaded by default. Of course, the choice always existed to move to traditional way.
Posted by P | September 30, 2010 2:55 PM