Google Hasn't Gotten Social Right: Marissa Mayer
Google CEO Eric Schmidt has shown a predisposition toward frankness in his answers to journalists' questions. He's even exhibited wit at inopportune times, joking about people's privacy, which typically private people, and the privacy advocates who try to get everyone riled up, found to be no laughing matter. So I'm curious as to how Schmidt viewed this comment to The Daily Beast from Marissa Mayer, the company's new head of local products, including Google Maps and local search:
We ultimately know we need to get social right. If you think about the Web, there are four key platforms--search, video, mobile and social. Google has done really well in three of those four. And we haven't gotten social right yet. But we do need the context of who your friends are and who you know. I think there are various ways we can work toward that. Now, unless you've been living under a rock in Silicon Valley, or even been tucked too far in the corner in Silicon Alley, you know this isn't news. We, the media, beat you over the head daily with stories about how Google is building products called Google Me, Emerald Sea and +1 to challenge Facebook, which is now the most popular Website and is sucking the air out of online minutes. So the idea that Google hasn't gotten social right isn't news--just look at Google Buzz. It's a fact that, for the first time, a top Google executive charged with improving Google's local products with a social bent, has admitted the company's failure to execute in social. So let's light a candle for Mayer's honesty and hope Schmidt, and or Messrs. Larry Page and Sergey Brin don't look unkindly on her candor. No, seriously, let's mull what Google is doing to combat Facebook. Mayer calls it "contextual discovery," and it really has the potential to be huge. The trick is getting enough users to opt in to it, which has been a problem on Google Buzz and Google Latitude, two lukewarm Google social services. In contextual discovery, or "search without search" in Mayer's parlance, Google will use your location, based on the GPS in your cell phone to feed you suggestions about what to see or do, or where to eat. Here's where the social comes in, as Mayer told the Beast:
Another sort of contextual discovery Mayer's hundreds of developers are working on will take your location and give you "social" information. For example, at a restaurant, you might see a marked-up version of a menu on your phone, based on experiences and recommendations of your friends and/or by people who go there regularly. Add in the Google Goggles application, which now solves Sudoku puzzles, by the by, and you've got an interesting solution that arms you with more information to help you make better decisions. Again, Google's biggest challenge, especially in light of last year's Buzz fiasco, where it took license with user privacy, is providing a seamless way for users to try the service without locking them in. They should be able to try it, and if they don't like it, leave at once. This isn't about Google beating Facebook. You don't beat the leading social network without a network of your own. But Google has too many smart people, like Mayer, to not be able to provide some sort of sticky social offering to appeal to at least some of its 1 billion searchers. I'm certain the company can provide a useful social service that millions of people may want to try, and, if it's lucky, get them to stick around. |

Comments (2)
I think it's worth noting that Google has done "social" for quite a while; it's just not presented in a convenient, single-site package like Facebook.
Calendar has been sharable (and, with Labs, extensible) fort a LONG time--it's the analog to Events+RSVP, PLUS they can recur (not possible on FB).
Contacts has status (mainly for Chat status, though) and Reader has Share (now funneled to Buzz).
Groups is... well, Groups. but Google's paradigm (especially now) is more of a mailing list and file share than a FB Group (with its Wall and specialty Boxes). That said....
Docs allows a Group to access it, too, so there's a fully functional collaborative engine behind the "Wall" equivalent for Google Groups.
And of course there's Picassa and YouTube, to handle the photo and video sharing elements.
All of this functionality combines to be MORE useful than Facebook alone... but "Moms and Teens" aren't going to ferret them all out, nor take the extra step (or two at most) to integrate them with their Contacts and main Groups. Which is why Google Me(+1, WTFever) needs to put that wrapper around, make it standard, and MAYBE open up "advanced config" to tweak one's primary interface page (i.e. basically give MyGoogle a FB-like skinning by default with all the means of editing modules "hidden").
About all that's missing, then, is tagging (photos, notes) and the "News Feed" which should aggregate everything to which you've joined, or which is shared to you and which you've accepted, or that your Contacts do while interacting with their own services (presuming they've set that work to be "for Contacts only" or even "this subset of Contacts only").
Google has ALREADY beaten FB... it's just that the millions of newbies coming to the Internet for the first time via Facebook have no clue they're in a walled garden (see AOL, circa 1995).
Posted by David Artman | January 17, 2011 2:33 PM
If Google has failed in social media, let's all cheer. I, for one, find social media unbelievably creepy. No way do I want my preferences, friends, destinations, and interests itemized and presented to media so they can attempt to sell me something or dominate my web experience. So far, Google has been useful, giving me tools to discover and investigate subjects of my interest, without imposing itself on the experience. Please, let's keep it that way.
Posted by Elston Wyatt | January 25, 2011 2:57 PM