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Tuesday, September 08, 2009 12:24 PM/EST

Why Microsoft Thinks Windows Live Hotmail Will Trounce Google's Gmail

Last week I took a briefing with Ryan Gavin, director of platform strategy at Microsoft, who wanted to talk about the positioning of Microsoft's Live platform in the market.

When I asked Gavin what he thought was the cornerstone service of Windows Live, he said Windows Live Hotmail without missing a beat. I shouldn't have been surprised.

comScore said Windows Live Hotmail ranks only behind Yahoo Mail in the United States. The site grew to 47.1 million monthly users, up 3 percent from the 45.8 million the research firm tracked in July 2008.

Gavin said Live Hotmail's ability to connect "communications and sharing in its permanency is one of the things that I'm most excited about and I think it's probably one of the most powerful and oftentimes overlooked things in this space."

Sensing I was on dangerous ground, I calmly suggested to Gavin that Google's Gmail might be why Windows Live Hotmail is overlooked. Like many others, I used Windows Live Hotmail a decade ago when it was just Hotmail. I abandoned Web mail for several years (other than as a backup) and did not even jump on the Gmail bandwagon until 2007, but that was it.

I explained to Gavin that when I tried Gmail, just like Google search, there was no reason for me to leave. It offers text messaging right from a PC to a person's cell phone, video chat, to-do lists, document integration and a number of other helpful Web services that Live Hotmail just doesn't offer today.

Why use this? Windows live hotmail.png

When I can use this?

Gmail pic.png

How does Microsoft compete with that? Gavin told me a successful Web mail app is the one that helps users efficiently maintain their social connections.

With respect to Hotmail, we're very clearly focused on that home to work efficiency, that young busy professional or busy mom, nailing that best inbox for that experience. It's not clear right now where Gmail's prime focus is. With Google Labs, there is a lot of features that get rolled out regularly that are somewhat unfocused and it's not clear who should be applying what when and what they are all accruing up to other than a whole set of sometimes interesting, sometimes more whimsical things that are being rolled out. So I think nailing the scenario of what the inbox is best at will be a competitive differentiator and will help dictate the mailshare battle into the future. The reality is most people don't want another service and they don't want yet another inbox in their life.

Ah, the Gmail is a cute, unfocused experiment argument. That position carried weight in the past. It certainly put doubt in prospective business users' minds when considering a migration from Microsoft Outlook to Gmail.

But Gmail is a lot more mature and is finally out of beta, so that argument no longer suffices. You can't point to Mail Goggles (though Gavin no doubt had this tool in mind when he characterized Gmail as "whimsical") and say it undermines Gmail as a Web mail app.

I'd say Gmail is focused on providing rich Web services and Google is certainly racking up users by the bushel. Gmail is the rising star of Web mail applications, drawing 37 million unique monthly users in July.

It's only five years old, but it has already passed AOL mail. I expect it won't be long before Gmail passes Microsoft, though it's got years to go to catch Yahoo's 106 million users (from comScore's July rankings).

Gavin also argued that Web mail users will need a place to store documents and photos, as well as e-mail conversations, pointing to Windows Live Skydrive and Windows Live Mesh as a way to store users' lifestream of content and access it from anywhere.

He basically said Live Hotmail offers a convergence of Web services Google doesn't. I'd contend Google Gmail, through its increasingly tight integration with Google Apps, fits the bill.

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Comments (10)

Keven :

Mail Goggles are awesome!

Jim :

Gmail throws a lot of services out there but I love that I can select only the ones I want to use. Microsoft likely would have crammed all the crap in there, it's just what they do.

Jim

Matt :

I love Gmail! The choices they give are amazing with the "Labs" section. I use all of google's programs and love them all! Microsoft's Windows Live Hotmail i think will lose steam and gmail will rank up.

I still use Hotmail for it's IM service because all my friends have hotmail accounts, and i also use a yahoo for personal use. But no matter what Gmail seems to me to be on top of them all!:)

gavin couzens :

when I use gmail some companies and organisation have a block on gmail and it is frustrating be rejected when trying to make contact

Jeff :

Google Apps / Mail is really great. I have used Windows Live Hotmail at college and it really isn't any good. You have to actually click on the refresh on Hotmail to see if you got any new messages. With Gmail, that just happens automatically.

Our company has switched to Google Apps Premier and we love it. We have around 60 users and everyone loves Gmail and Docs.

BC :

Gmail is great but the galaxy of services is weak. Calendar has had entries vanishing for 2 years; that remains unfixed. If you accidentally delete a Task item, hope you remember what it was--there's no undo. The browser is very much still in beta--tabs separate into windows without any user input, often you can't sign into Yahoo or even Gmail with Chrome. I'm a Gmail fan but I wish they'd pay more attention to quality.

nate :

gmail is definitely more functional, but hotmail is cleaner, simpler, and faster now (i use adblock in firefox, so graphical ads are no issue)

live messenger had video chat and text messaging way before gmail chat - albeit in it's own program, not web based

hotmail's offline option (again a separate program, but still) works much more reliably than gears/gmail offline

windows live's "social" services are very redundant and somewhat unnecessary

whether one is better than the other is very subjective

jeff :

I was a huge gmail fan until this morning, when 2 years of mail disappeared. Google will not even dignify my problem with a response, and I am finding that I am far from alone with this problem.

K :

Hi Jeff,

I know this might be of little consolation to you but one of the things that makes Gmail better is what it is NOT. It is not a walled garden. You can download all your mail with POP or IMAP (something I already do).

Well, that said, I am not aware of your situation. As a fellow gmail user (and NOT related to Google), I would like to help.

In the best of the worlds, your problems would have been fixed by now. However, I understand this is not an ideal world ...

Please stop by our forum at http://www.google.com/support/forum/p/gmail?hl=en and let us see what we can do to help each other.

Sincerely,
K

C :

Well, hotmail's been down all day today and looking at people mailing support there are tons of people having outages. All these companies have their issues.

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