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Salesforce.com Targets Service and Support

NEW YORK—Saleforce.com is taking on virtual customer support and call center operations with the introduction of new technology and services aimed at the services...

Microsoft, Yahoo to Link IM Networks

Microsoft Corp. and Yahoo Inc. are set to announce on Wednesday a blockbuster interoperability deal that will reshape the landscape of the fragmented instant...

Yahoo Opens Research Facility for UC Berkeley Students

BERKELEY, Calif.—Yahoo Inc. has opened a research facility a few miles north of here to collaborate with professors, graduate students and undergrads from the...

Cisco Forms New Business Unit

Cisco Systems Inc. on Thursday will make its biggest play yet in the application acceleration/WAN optimization space with the launch of new offerings for...

Oracle Finds the Flaw in MySQLs Business Plan

Oh, MySQL. We hardly knew ye.Here you are, perched on the final release of 5.0. Its expected out within mere days; this, the version...

New Search Engine Peers Behind Subscription Walls

A new Internet search engine, dubbed "Congoo," gives people a free look at news articles that normally need a subscription to view. But when...

Yahoo, MSN to Form Worlds Largest IM Community

MSN and Yahoo Messenger will be glued together, forming the worlds largest instant messaging community at some 275 million combined users, the services companies...

Salesforce.com Looks Beyond CRM Base

NEW YORK—At a Sales & Support launch event in Manhattan Tuesday, Salesforce.com CEO Marc Benioff said the company is looking at alternative channels for...

Vertical Search Engines Rising Again?

Several new Internet search companies have chosen to specialize in a particular subject matter rather than go toe-to-toe with full-featured search giants like Yahoo...

i2 Plans Vertical Partner Ecosphere for Middleware

In its recent rollout of a pact with Patni Computer Systems Ltd., i2 Technologies Inc. is proceeding to build an "ecosphere of partners" around...