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Google Duplex IVR Demonstrates AI Advances, Raises Security Worries SLIDESHOW

Google says its AI-driven Duplex interactive voice response system that sounds remarkably human will bring improve customer service and save employee time devoted to answering repetitive questions. But it also raises ethical questions.
Voice recognition

Google Duplex AI Can Boost Customer Satisfaction, Ease Interaction

NEWS ANALYSIS: Google demonstrated its latest version of an AI-based IVR system that sounds and acts like a real person in limited scenarios.

New Real-Time Stream Processing Platform Powers Live Data Apps

Release of dA Platform with open source Apache Flink enables enterprises to process, analyze and react to massive quantities of data instantaneously. It moves a little quicker than Hadoop and other systems.

Microsoft Mixed Reality Hits the Factory Floor With New Apps

The new Remote Assist and Layout apps bring collaborative, AR-enabled equipment maintenance and floorplans to industrial sites.

Red Hat Announces OpenShift Products, Partnerships at Annual Summit SLIDESHOW

Red Hat announces new products and expanded partnerships with IBM and Microsoft at its annual customer event.
Artificial Intelligence Chips

AI Helping Transform Google Products, Services CEO Sundar Pichai Says

Artificial intelligence has helped improve multiple Google online services and technologies including Gmail, Photos and Maps, CEO Sundar Pichai says.
Windows 10

Microsoft Revamps Sets Feature for Smoother Windows 10 Multitasking

Microsoft adds new task switching and management options to Sets and introduces a multi-device clipboard that remembers.
Daily Tech Briefing May 10, 2018

Oracle Extends Capabilities of Autonomous Database in the Cloud VIDEO

DAILY VIDEO: Oracle expands its AI-driven autonomous cloud database offerings, and Nadella says Microsoft is building Azure cloud as "the world's computer."

IT Science Use Case: Upgrading a Major Airport’s Data Center to HCI

Pivot3 was a major contributor to Charleston (S.C.) International Airport's recent $200 million upgrade project: the Terminal Redevelopment and Improvement Program.

SugarCRM Embeds More Data Privacy Controls for GDPR Compliance

New features within the company’s cloud, relationship management, and relationship intelligence offerings aimed to help companies implement best practices for GDPR.

#eWEEKchat May 9: New Roles for VR/AR in Enterprise IT

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With the recent introduction of Facebook’s Oculus Go, the idea of putting augmented and virtual reality applications to work on a daily basis suddenly becomes reality. How would you like to see this technology used?

Networking Monitor Savvius Improves Visibility into Network Apps

Integrated network and application awareness platform gives admins focused on network continuity real-time visibility into 24/7 business data movement.

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